We offer free shipping across Canada and the contiguous United States (i.e., excluding Alaska, Hawaii, and all off-shore U.S. territories). We do not offer free return shipping.
Kids Climbing Walls take around 4 weeks to produce as the products are handcrafted with care. All other products require 1 week to produce / process from the date of order. From there, shipping takes 7-10 business days within Canada and the U.S.
All U.S. orders are shipped from Canada. Orders may be delayed at customs occasionally; if that happens, we will send you an email to notify you of the delay. Lil Boulder pre-pays all customs and duties for U.S. orders. If you do receive a customs / duty charge at the door, please pay and send us your receipt at firstname.lastname@example.org. We will refund you within 48 hours.